Shipping policy

How long does it take to process an order? Please allow 1 business day for your order to be processed.

Local delivery? Yes we will deliver to your door or mailbox within the Masterton 5810 postcode free of charge, please let us know if you have a dog in advance.

We deliver with Aramex, URBAN NZ $6.00, RURAL NZ $14.00 it usually takes 1-3 working days depending on the length of journey and weather.

We Deliver to Australia using Aramex for $25.00 it usually takes 2-6 working days

We'll send you an email when your order has been dispatched with your tracking details so that you can follow your order’s journey. If you don’t receive an email to your inbox, kindly check your spam folder for tracking details.

Please ensure your delivery address is correct at checkout, Fox and Dew is not responsible for orders that have not been received due to incorrect delivery details and cannot be changed after checkout is complete. Please ensure someone will be available to sign for your order or collect it if you receive a card-to-call. Fox and Dew cannot re-send your order outside New Zealand if your order gets returned to us due to non-delivery/non-collection.

Aramex provides safe and fast shipping worldwide. Transit times provided in your tracking details are estimates only and delivery times may be extended due to delays such as customs, quarantine processing, freight plane schedules and demand in your region. Please track your order using the tracking details provided in your shipping confirmation email. If you don’t receive an email to your inbox, please check your spam folder for tracking details.